Cookie Policy
How Shine Steer uses cookies and similar technologies on our website and app, and the choices you have. Works alongside our Privacy Policy.
1 Who we are
Shine Steer Car Clean ("Shine Steer", "we", "us" or "our") provides doorstep car-cleaning services across Bangalore through our website shinesteer.com and mobile apps.
For the purposes of India's Digital Personal Data Protection Act, 2023 (the "DPDP Act") and the Digital Personal Data Protection Rules, 2025 (the "DPDP Rules"), Shine Steer acts as the Data Fiduciary in respect of personal data collected through cookies on our website.
Operated by Syty Infotech, registered office at No. 5BC-310, 3rd Block, HRBR Layout, Kalyan Nagar, Bangalore, India – 560043.
2 What are cookies?
Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They help the site function, remember your preferences, and understand how the site is used. We also use similar technologies such as pixels, tags, software development kits (SDKs), and local storage — in this policy we refer to all of these as "cookies".
Cookies may be:
- First-party cookies — set directly by Shine Steer.
- Third-party cookies — set by service providers we use, such as analytics and advertising partners.
- Session cookies — deleted automatically when you close your browser.
- Persistent cookies — remain on your device until they expire or you delete them.
3 Cookies & your privacy under Indian law
Where cookies collect information that can identify you — directly or in combination with other data (for example, online identifiers, device IDs, or IP-linked data) — that information is treated as personal data under the DPDP Act.
You can give, refuse, or withdraw your consent at any time, and withdrawing consent is as easy as giving it. Refusing non-essential cookies will not stop you from using the core parts of our website.
4 Cookies we use
The categories below describe the cookies and similar technologies on our website. Specific cookie names and lifespans may change as our service evolves; this table reflects categories and purposes.
| Category | Consent | Purpose | Examples / Providers |
|---|---|---|---|
| Strictly necessary | Always on | Enable core functions such as page navigation, security, load balancing, and remembering items during a booking. The site cannot work without these. | Session and security cookies; basic site/app infrastructure. |
| Functional / Preference | Consent required | Remember choices you make (such as language or region) to give you a more personalised experience. | Preference cookies set by Shine Steer. |
| Analytics / Performance | Consent required | Help us understand how visitors use the site — which pages are popular and where problems occur — so we can improve it. Data is used in aggregate. | Google Analytics, delivered via Google Tag Manager (Google LLC). |
| Advertising / Marketing | Consent required | Measure the effectiveness of our campaigns and show you relevant ads on other platforms. These may be set by advertising partners. | Meta Pixel (Meta Platforms, Inc.). |
Third-party services
Some cookies are set by third parties who process data under their own policies. We encourage you to review them:
- Google (Analytics & Tag Manager): policies.google.com/privacy
- Meta (Facebook Pixel): facebook.com/privacy/policy
5 How long cookies last
Session cookies expire when you close your browser. Persistent cookies stay on your device for a set period — typically from a few days up to 24 months, depending on the cookie and its purpose — unless you delete them earlier.
We retain cookie-derived personal data only as long as needed for the purpose it was collected, after which it is deleted in line with our retention practices described in our Privacy Policy.
6 Managing your cookie choices
You are in control of cookies. You can manage them in the following ways:
On our website
When you first visit, our consent banner lets you accept or reject non-essential cookies, or choose by category. You can change or withdraw your choices at any time via the "Cookie settings" option in the footer.
In your browser
Most browsers let you view, block, and delete cookies through their settings. Helpful guides:
7 Your rights
As a Data Principal under the DPDP Act, you have the right to:
- Access a summary of the personal data we process about you and how it is processed.
- Request correction, completion, updating, or erasure of your personal data.
- Withdraw consent you have previously given for cookie-based processing.
- Nominate another person to exercise your rights in the event of your death or incapacity.
- Readily available grievance redressal in respect of any act or omission regarding your personal data.
To exercise any of these rights, contact us using the details in Section 10. We will respond within the timelines required under applicable law. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.
8 Children's data
Our services are intended for adults. We do not knowingly use cookies to track or build profiles of children (individuals under 18), and we do not direct targeted advertising at children. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.
9 Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. When we make material changes, we will update the "Last updated" date above and, where appropriate, seek your consent again. Please review this page periodically.
10 Contact & grievance redressal
For questions about this policy, to exercise your rights, or to raise a grievance about how we handle your personal data:
- Attention: Grievance Officer, Syty Infotech
- Email: support@shinesteer.com
- Phone: +91 90351 87075 (Toll Free)
- Address: No. 5BC-310, 3rd Block, HRBR Layout, Kalyan Nagar, Bangalore, India – 560043