Privacy Policy
How Shine Steer collects, uses, protects, and shares your information when you book and pay for car-care services through our app and website.
1 Introduction
Shine Steer ("we", "us", or "our") operates a mobile application and website (the "Platform") through which users book doorstep car wash, detailing, and car-care services.
This Privacy Policy explains what information we collect, why we collect it, and how we handle it. By creating an account, booking a service, or making a payment, you agree to the practices described here.
This Platform is operated by Syty Infotech, No. 5BC-310, 3rd Block, HRBR Layout, Kalyan Nagar, Bangalore, India – 560043, in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
2 Information we collect
We collect only the information needed to provide, improve, and secure our services.
Information you give us
- Account & contact details — name, mobile number, email address, and service address.
- Vehicle details — make, model, colour, registration number, and condition notes.
- Booking information — selected services, schedule, special instructions, and service history.
- Communications — messages, reviews, ratings, and support requests.
Information collected automatically
- Device & usage data — device model, OS, app version, IP address, and in-app activity.
- Location data — with your permission, to match you with nearby service partners.
Payment information
Payments are processed by PhonePe. We do not collect or store your card number, UPI PIN, CVV, or bank credentials. See Section 4.
3 How we use your information
- Create and manage your account, and authenticate you.
- Accept bookings, schedule service partners, and fulfil services.
- Process payments, issue invoices, and handle refunds or cancellations.
- Send booking confirmations, service updates, and account notices.
- Provide customer support and resolve disputes.
- Improve our services, prevent fraud, and keep the Platform secure.
- Send promotional offers where you have not opted out.
- Comply with legal, tax, and regulatory obligations.
4 Payments & PhonePe
All in-app payments are handled through the PhonePe Payment Gateway. Your sensitive payment credentials are submitted directly to PhonePe and governed by PhonePe's own privacy policy.
We retain transaction references to support refunds and dispute resolution, as described in our Refund Policy.
6 Data retention
We keep your information only as long as your account is active or as needed to provide services. Transaction records are retained as required by tax law (typically up to 8 years). When data is no longer required, we delete or anonymise it.
7 Security
We use encryption in transit, access controls, and secure infrastructure to protect your information. PCI-DSS-relevant payment handling is performed by PhonePe. No method of storage is completely secure, and we cannot guarantee absolute security.
8 Your rights
Subject to applicable law, you may:
- Access and review the personal information we hold about you.
- Correct or update inaccurate information.
- Request deletion of your account and associated data.
- Withdraw consent (for location or marketing) at any time.
- Raise a grievance with our Grievance Officer (see Section 12).
10 Children's privacy
The Platform is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a minor has provided us information, please contact us so we can remove it.
11 Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision. Material changes will be notified through the app or by email. Continued use after changes constitutes acceptance.
12 Contact us
For questions, requests, or grievances regarding this policy:
- Company: Syty Infotech
- Grievance Officer: [Name — to be assigned]
- Email: info@sytyinfotech.com
- Phone: +91 9591734233
- Address: No. 5BC-310, 3rd Block, HRBR Layout, Kalyan Nagar, Bangalore, India – 560043