Refund & Cancellation Policy
How cancellations, refunds, and failed payments are handled on Shine Steer. All eligible refunds are credited back through the PhonePe Payment Gateway.
1 Overview
At Shine Steer we want you to be satisfied with every booking. This policy explains when you can cancel, when you are entitled to a refund, and how refunds are processed.
This policy applies to all Services booked and paid through the Shine Steer app or website, operated by Syty Infotech. It forms part of our Terms & Conditions. All payments and refunds are processed through the PhonePe Payment Gateway.
2 Cancellation policy
You can cancel a Booking from the "My Bookings" section of the app. The refund depends on when you cancel:
| When you cancel | Cancellation charge | Refund |
|---|---|---|
| More than 2 hours before the scheduled slot | None | 100% refund |
| Within 2 hours of the scheduled slot | Up to 25% of booking value | Balance refunded |
| After Service Partner dispatched / arrived | Up to 50% to cover travel & allocation | Balance refunded |
| After service started or completed | Full amount | No refund (see quality remedy) |
Subscription or care-plan cancellations are governed by the specific plan terms shown at purchase.
3 When you are eligible for a refund
- The Service was not delivered or the Service Partner did not arrive.
- You were charged but the Booking was not confirmed.
- A duplicate or accidental payment was made for the same Booking.
- You cancelled within an eligible window (see Section 2).
- The Service was materially deficient and could not be remedied by a re-service.
4 Non-refundable situations
- The Service was completed as described and to a reasonable standard.
- The Service Partner could not perform the Service because the vehicle was unavailable, locked, or the customer was unreachable.
- Incorrect vehicle, address, or contact details were provided.
- A cancellation was made after the cut-off window in Section 2.
- The request is fraudulent or violates our Terms & Conditions.
5 Refund timelines
| Stage | Timeline |
|---|---|
| Refund request reviewed & approved | Within 2 business days of your request |
| Refund initiated to PhonePe | Within 1–2 business days of approval |
| Amount credited to your payment method | Within 5–7 business days of initiation |
The exact time to reflect depends on your bank or UPI provider and is outside Shine Steer's control once initiated. We will share a refund reference/ARN where available.
6 Refund method
- All refunds are processed back to the original payment method (UPI, card, net banking, or wallet) through PhonePe.
- We do not issue refunds in cash or to a different account than used for payment.
- Where the original method is unavailable, we may issue Shine Steer credits or an alternative method with your consent.
- Refund amounts are net of any non-refundable cancellation charges.
7 Failed, pending & duplicate payments
If an amount is debited but the Booking is not confirmed, or you are charged more than once:
- The excess or failed amount is normally auto-reversed by PhonePe / your bank within 5–7 business days.
- If not reversed in this period, contact us with your transaction reference.
- Confirmed duplicate payments are refunded in full to the original payment method.
8 How to request a refund
- Open the Shine Steer app and go to My Bookings or Help & Support.
- Select the relevant Booking and choose Cancel or Request a Refund / Report an Issue.
- Provide the reason and any supporting details or photos.
- Alternatively, email info@sytyinfotech.com with your registered mobile number, Booking ID, and PhonePe transaction reference.
- Track the status under My Bookings → Refunds; you will be notified when initiated.
9 Partial refunds
Where only part of a Booking is eligible, a partial refund will be calculated proportionately and credited to your original payment method under the same timelines.
10 Contact & grievances
- Company: Syty Infotech
- Email: info@sytyinfotech.com
- Phone: +91 9591734233 (Mon–Sat, 9:00 AM – 7:00 PM)
- Address: No. 5BC-310, 3rd Block, HRBR Layout, Kalyan Nagar, Bangalore, India – 560043
We aim to acknowledge refund queries within 48 hours.